EAP Consultants is a leader in the provision of high quality services. We continuously evaluate all aspects of our operation and effectiveness. Both employers and clients consistently rate our programs as superior.
Our Quality Improvement Program Includes:
Confidential Client Services Questionnaire:
Assesses client satisfaction with all aspects of the EAP, including the intake process, counseling and work/life services.
Management/Supervisor Evaluation:
Measures the effectiveness of management consultations and case management services.
Training Evaluation:
Monitors the quality and usefulness of all training sessions.
Service Utilization Analysis:
Monitors and analyzes service utilization patterns; detects if there is low usage allowing the Account Manager to proactively implement strategies to increase utilization.
Clinical Case Review:
Oversees the clinical care provided to each client. Standards for handling cases are established and communicated to counselors. Clinical supervision and case file reviews are utilized to ensure that professional standards are met.
Complaint Resolution:
All complaints and concerns are investigated and effectively resolved in a timely manner. Trends are analyzed for actionable quality improvements.
Account Management:
A dedicated Account Manager oversees each customer’s program ensuring goals are met while serving as a single point of contact. The Account Manager communicates with the customer on a regular basis to review utilization patterns, program promotion, and changes within your organization with which the EAP may provide assistance.
Utilization Reports:
EAP Consultants provides monthly and/or quarterly service utilization and quality improvement reports. These reports describe how the EAP’s array of services are being utilized, and include quality improvement data. No information that can identify a participant is ever disclosed.