24 Hour Nurse HelpLine

Who can your employees call when their child wakes up sick in the middle of the night … when they’re thinking of all the questions they forgot to ask their doctor and it’s the weekend … when they’re not sure if they should go the emergency room…

Employees and their family members can call the 24 Hour Nurse HelpLine offered by EAP Consultants, Inc. Experienced, compassionate Registered Nurses are available 24 hours a day, seven days a week to answer health questions, and provide support and advice. If there’s an urgent health care need, the Nurse can help decide if immediate care is necessary and recommend an appropriate place for treatment.

Nurse HelpLine professionals use advanced, clinical decision-tree software to support the call process and guide callers to the appropriate care, helping to discourage inappropriate emergency room and physician office visits without compromising patient outcomes.

The service also provides an Audio Health Information Library where callers can listen to over 1,000 pre-recorded health topics and have printed materials mailed to them on a variety of health issues. Five hundred of the topics are also in Spanish.

The Nurse HelpLine Results in Employee Satisfaction and Reduced Healthcare Costs

The Nurse HelpLine provides valuable and timely, professional help. The result is employees who are more productive, miss less work, better manage their own and their family’s health, and more wisely use healthcare dollars and resources.

More than half of all emergency room visits have been shown to be unnecessary, and half of all doctor visits could be handled with proper self-care at home. The 24 Hour Nurse HelpLine can help prevent that waste of resources, while providing around the clock access to health advice. Knowing more about health care choices can bring peace of mind and help people make sensible, informed decisions about their health care options.

By combining a Nurse HelpLine with your EAP services, we are able to more thoroughly address all the wellness and behavioral health needs of your employees. Research shows many of the symptoms that prompt a call to medical professionals have an underlying emotional or behavioral component. The Nurse HelpLine professionals also screen callers for services available through the EAP and coordinate with the EAP when needed. Conversely, the EAP refers callers to this valuable health resource when they might benefit from a consultation with a Registered Nurse.

EAP Consultants, Inc. partners with Alicare Medical Management to provide the Nurse HelpLine. Alicare is an affiliate of Amalgamated Life Insurance Company, an A.M. Best’s `A’ rated New York Life Insurance company founded in 1943. Alicare Medical Management is accredited by the American Accreditation Health Care Commission/Utilization Review Accreditation Commission (URAC) for its 24 Hour Telephone Triage and Health Information Standards.