EAPs are not all the same. Our EAP Purchaser’s Guide will help you compare programs.
Key Features
EAPC’s Program
Other Service Provider 1
Other Service Provider 2
Is the vendor’s primary focus on EAP services?
Average EAP utilization of at least 10%?
Immediate access to services 24 hours, 7 days per week?
All calls live answered, with no voice prompt system?
Secure, web-based access to all EAP and work/life services?
All EAP services pre-authorized at the initial call?
In-person and telephonic assessment and counseling?
Availability of a nationwide, multi-disciplinary EAP clinician network?
Coordination of referrals with insurance benefits?
Includes unlimited management and organizational consultation?
Professionally case manages supervisor-referred employees through the EAP as well as through treatment?
Crisis intervention services available 24/7?
Unlimited trauma response services?
Drug-Free Workplace consultation and support?
Offers Dept of Transportation SAP evaluations?
Utilizes validated evaluation tools as part of comprehensive assessment for substance abuse?
Includes robust work/life services as part of basic EAP?
Simple Wills prepared at no cost as part of the legal benefit?
Online Legal/Financial Resource Library?
Web-based EAP, Work/Life and Wellness programs?
On-site and web-based employee orientations?
On-site and web-based supervisor training?
Wide array of training seminars offered on-site?
Over 35 online trainings that enhance business and personal success?
On-going, multifaceted program promotion to employees, family members and supervisors?
Human Resource consultation provided by a team of experts concerning state and federal regulations and other complex issues affecting your organization?
Wellness programs including health risk assessments, on-site health screens, health and wellness coaching, nurse helpline, and interactive, online behavior change programs?
Integration of EAP and wellness services that result in enhanced overall workforce health?
Includes ID Theft Prevention and Recovery service?
Offers Ethics Hotline to anonymously report workplace incidents?
Quality management program results that demonstrate nearly 100% customer satisfaction?
Monthly/Quarterly utilization reports that measure return on investment?
Dedicated Account Manager with minimum credentials of five years experience, Certified Employee Assistance Professional and graduate degree in mental health field?
